notch support
We're a small team. The fastest way to reach us is email — a real person will reply. Below are answers to the most common questions and instructions for deleting your account.
1 Contact Us
Email hello@growwithnotch.ca. We aim to reply within 2 business days, Monday–Friday.
If you're facing a technical problem, please include: what you were trying to do, what happened instead, and the version of Grow with Notch you're using (Settings → About). It helps us fix things faster.
2 Common Questions
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How do I add a child?
Open Grow with Notch and tap Add child on the home screen. Enter a name or nickname, date of birth, and sex at birth. You can add measurements as you go — nothing has to be filled in at once.
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How do I invite a co-parent or family member?
Open the child's profile, tap Sharing, and enter the email address of the person you want to invite. They'll receive an email with a link. Once they accept, they'll see the same profile and can add or view measurements.
You can revoke access at any time from the same screen.
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I forgot my password. What do I do?
On the sign-in screen, tap Forgot password and enter your email address. We'll send you a reset link. The link is valid for one hour.
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How do I delete my account?
See the Delete your account section below for step-by-step instructions.
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Is Grow with Notch a medical device?
No. Grow with Notch records what you observe and shows it against reference growth standards from the WHO and Canadian paediatric organizations. It is not diagnostic, and it is not a substitute for medical care. If you're concerned about your child's growth, contact your paediatrician.
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Where is my data stored?
Your account and your children's profiles are stored in Canada (Canada Central region), via our database provider Supabase. We don't use third-party analytics, advertising, or tracking SDKs. See our Privacy Policy for the full picture.
3 Delete Your Account
To delete your account and all associated data:
- Open Grow with Notch.
- Go to Settings → Account → Delete my account.
- Confirm the deletion.
Your account, all children's profiles you own, and all measurements will be deleted within 30 days. You'll receive a confirmation email once deletion is complete.
If you can't access the app — for example, you deleted the app before deleting your account, or you can't sign in — email hello@growwithnotch.ca from the address associated with your account. We'll verify and delete your account manually.
4 A Reminder
Grow with Notch is not medical advice. It helps you record and track your child's growth, but it is not a medical device, not diagnostic, and not a substitute for care from a licensed paediatrician or family doctor.
If you have any concerns about your child's growth or development, please contact your child's healthcare provider.
5 More Information
For details about what we collect, why we collect it, and your rights, read the Privacy Policy.